Due to high demand and our international shipping processes, delivery typically takes between 7 to 15 business days. You will receive a tracking number as soon as your order is shipped so you can follow its journey.

Yes! We are happy to provide free shipping over $75 on all orders. There are no hidden fees or extra costs at checkout.

Absolutely. Once your order is processed and shipped (usually within 1-3 business days), we will send you a tracking link via email. You can monitor your package's status directly through our website or the carrier’s portal.

Yes! Our products are designed with pet owners in mind. Most parts are detachable and made from BPA-free, easy-to-clean materials. We recommend cleaning the water fountains once a week and replacing filters every 2-4 weeks for optimal hygiene.

We accept all major credit cards (Visa, Mastercard, American Express) as well as secure payment options like PayPal, Apple Pay, and Google Pay to ensure a safe checkout experience.

Definitely. Our store is built on the Shopify platform, which uses SSL encryption technology to protect your personal and payment information. We never store your credit card details.

If you need to change or cancel your order, please contact us within 12 hours of placing it. Once the order has been processed and shipped, we are unable to make changes, but you can still follow our return process once it arrives.

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item within 30 days of delivery for a full refund or exchange. Please ensure the item is in its original packaging and condition.

We take great care in packaging, but if your product arrives damaged, please contact us immediately at info@furixa.com with a photo of the damage. We will send you a replacement free of charge or issue a full refund.

We are here to help! You can reach us via our Contact Us page or send an email directly to info@furixa.com. Our team typically responds within 24 hours.